Late Payment Policy: Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods include: Cash, Cash App, Venmo, and Apple Pay. Outstanding balances will be subject to a late fee of $15 applied to invoices not paid by 8:00 PM on date of service.
Cancellation Policy: Cancellations must be made at least 72 hours before the scheduled appointment. Changes made after this timeframe WILL result in a cancellation fee of 40% of remaining balance. (Additional to booking deposit).
Re-Clean Policy: Client concerns must be reported within 24 hours of service. KK’s Kleaning and Laundry will gladly address reasonable concerns related to the original service scope. Requests outside the original scope may require an additional charge.
Access to Home Policy: Clients are responsible for providing safe access to the property at the scheduled service time. If access is unavailable, a lockout fee of $50 will be applied to invoice.
Weather/Emergency Policy: Services may be rescheduled due to severe weather, unsafe road conditions, or emergencies affecting client or cleaner safety.
